Return & Refund Policy

Last updated: August 26, 2026

The Calm Collar Method is a 31-page digital dog-owner guide with a practical 14-day action plan. It is delivered instantly as a digital download after checkout.

Because this is a digital product, there is nothing to return by post.

30-Day Money-Back Guarantee

We want you to feel confident in your purchase. If The Calm Collar Method is not right for you, contact us within 30 days of your purchase and we will issue a full refund.

You do not need to return anything or provide a complicated reason.

Download or access issues

Your guide is sent through Shopify’s digital-download system after successful payment.

If you do not receive your download email, cannot access the file, or experience a technical issue, please use the Contact page on this website. Include the email address used for your purchase, and we will resend your access as quickly as possible.

Refund processing

Approved refunds are returned to the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Digital-product licence

If a refund is issued, your personal licence to use, copy, or retain The Calm Collar Method ends.

Nothing in this policy limits any consumer rights that apply to you under local law.